Genuine Scandinavian Rise and Fall Pendant - 12 Colours

I ordered the red lamp but the colour is different from the picture. I'd like to change it possibly for 'Sand'. The name suggests a pale yellow colour but the picture shows off white or ivory. Please could you give a description of the colour before I order it.
The colour is a more off-white/light beige colour as opposed to yellow.

I'm looking at the rise and fall pendant light Ref 5435 and wondered if this was made in a smaller version?
Unfortunately, this particular pendant is only available in this size. Product Ref 3492 is slightly smaller.

Our ceiling is quite high (just over 3 metres). Would we be able to see the naked bulb even when the lamp is fully extended?
When fully extended the total drop from the ceiling is 1590mm. Depending on the height of the table, when fully extended we don't think you will see the lamp.

We like the dark grey shade very much, but it appears from the pictures that the cable is white. Is it possible to have this shade with a cable that matches the shade colour?
Unfortunately flexes and roses are black, white or a lighter grey. We would suggest the grey or aluminium versions which have a rose to match.

I have been searching and searching for a turquoise rise and fall lamp - is it possible to change the shade on this product; any advice or help on where/how to get this colour would be greatly appreciated... perhaps it can be sprayed?
It's very annoying when you want a colour and can't find it, sadly we do not have a turquoise rise and fall pendant. If you could isolate the shade from the rest of the fitting there is no reason (provided you use the correct spray) that you can't change the colour. You just need to ensure it's a non-flammable paint and that you can do it properly. If you are willing to take the risk and realise it's non-returnable once changed I'd say give it a go!

Can you tell me the dimensions of the light?
Height - 295mm x Width - 430mm.

Do you do wall lights to match the Scandinavian rise and fall pendant light please.
Unfortunately, we do not have a wall light that matches this pendant.

I see the highest position is 690mm from the ceiling to the bottom of the shade. Can the flex be shortened (so that the bottom of the shade is closer to the ceiling)? If so, is there a maximum amount it can be shortened by?
This rise and fall is adjustable when installed. This cannot be shortened at time of installation.

Hi - 11 colours - i can see grey,aluminium,sand,brass,turquoise white and gold, white and chrome and rose = 8 what are the other 3?
All the finishes are listed as variations. We have main pictures of 4, and 7 combined onto one pic.

How do I mount the ceiling rose to the ceiling rose?
By using the ceiling bracket and hook provided. This should be in your packaging as standard in a clear plastic bag.

I cannot work out how to change my existing UK light fitting to this one, can you help me?
The Primus comes with a European plug in the ceiling rose. If you cut the plug off you can wire the fitting in as you would a standard fitting with a trailing lead removed.

what is the diameter of the rose fitting?
The diameter of the rose is 93mm.

Can we use a LED bulb in this light?
Yes, LED lamps can be used with this fitting. We have 2 listed under the spare lamps tab.

Can you tell me please when the lamp is raised to its highest position, what the distance from the ceiling to the bottom of the pendant is?
When the lamp is raised to the highest position the distance from the ceiling to the bottom of the shade is 690mm.

What is the ceiling fitting?
We have added a picture of the ceiling rose to the listing.

What is the weight of these lights?
The weight of the product is 2kg.

What is the minimum height from the ceiling to the bottom of the shade/handle?
The minimum drop (height from ceiling to bottom of pendant) is 690mm.

I am interested in this light but the ceiling from which it would hang has - at least - a 35 degree slope. Would the rise and fall mechanism still work OK?
Yes, this should work absolutely fine.

I bought the Primus 11 rise and fall pendant in November and had it fitted by an electrician who removed all the packaging. There may have been instructions for the rise and fall , I don`t know. Anyway it is permanently at the lower position and we can`t make it stay in the rise position. The lower position is too low and you can`t see the other diners at the table. Can you help me with instructions, or is their a fault? I hope not because I really like the lamp itself. I would be grateful for any help you can offer. Thank you.
Inside the ceiling rose of the Primus II there is a green spring reel, you can get to this by pulling the ceiling rose down towards the fitting (this may require a screw or two/wires to be removed). On the green spring reel there is a wingnut with a plus a minus sign, by turning the wingnut clockwise this increases the tension so the Primus will stay in place rather than hang at the bottom or spring to the top. It may take a few tries to get the tension exactly right but this should solve your problem.

I need the extended length to be at 2 meters at least... how do I do that?
These come as standard with a maximum drop of 1590mm, unfortunately this can not be extended.

can you please tell me what the widest width is of this light?
The width of this pendant is 430mm.

Will E26 bulbs fit in the E27 socket? I live in Canada.
E26 110v lamps can be used in an E27 230v socket. E26 lamps are 26mm in diameter while E27 lamps are 27mm in diameter. You can`t do it the other way around i.e. put E27 lamps in an E26 fixture - they`re too big.

What is the height of the lamp? from bottom of handle to the base where the cord starts?
I can confirm the height is 295mm.

Can this light be fitted with a dimmer switch?
Yes it will work on any dimmer.

The minimum drop, is that measured from the ceiling to the underneath of the handle?
It would yes, Its the highest part of the fitting to its lowest (underneath the handle)