General Information
Opening hours
| Office (showroom under construct) | Opening Hours |
| Monday - Thursday | 9:00 - 5:00 |
| Friday | 9:00 - 4:00 |
| Saturday | Closed |
| Sunday and Bank Holidays | Closed |
Our offices are open for you to collect purchased items if you prefer rather than having them delivered.
Security guarantee
We hate fraudsters so we go out of our way to ensure they do not use stolen credit card details on our site. Furthermore we do not process or store the details of credit or debit cards on our website so you can be assured that your bank account is safe. That is guaranteed.
Payment card security
In the recent past the Lighting Styles website did use secure payment pages with SSL security. However having secure pages on your website does make you a target for automated programmes that “attack” the website server. These attacks are thwarted by the firewalls and associated configuration that made our server PCI and DSS compliant but the relentless wave upon wave of automated attacks slow down the web servers and make the site slow for real users.
To overcome this and to provide a full on-line service with 3D secure verification we now use a third party provider to record and securely store your card details.
The only details recorded on our site are your order details, your address and, if different, your delivery address. Your card details are taken by Sagepay and payment is taken on their payment page which is of course secure and PCI DSS certified.
Studio/Showroom
Lighting Styles has a studio/showroom at our warehouse in Essendine. You are still welcome to visit however we recommend you call before travelling to ensure we can assist you with your requirements, our showroom has been under construction for the previous year (since we moved location) and, because of Brexit and supplier issues it has taken us much longer than anticipated..
All our staff are lighting experts and are passionate about what they do. If you have new build plans or are looking for a lighting solution please contact us to arrange an appointment to ensure we can provide you with the time required and our best attention.
Privacy policy
Privacy Policy (“Policy”) – Lighting Styles Limited (“LSL” or “us”/”we”)
Your Privacy
LSL is committed to protecting your privacy. If you need to provide personal data, be assured it will only be used in accordance with this Policy. To ensure that you know how any information is used please read this Policy in full.
Our Policy reflect applicable legal requirements, including the GDPR (General Data Protection Regulation).
For the purpose of GDPR, your personal data processed by us in accordance with this Policy is held by Lighting Styles Limited of Unit 10 Mallard Park, Meadow Park Ind Estate, Essendine, Stamford PE9 4FA.
We reserve the right to amend this Policy at times and, where appropriate, will notify you by e-mail of changes.
If you have any questions about this Policy, or wish to request your legal rights, please contact us using the details set out in the “Contact Us” section below.
How we collect personal data
Personal information, or Personal data means any information about an individual by which that person can be identified. It does not include anonymous data (data where the identity has been removed).
We could collect, store and use different types of personal data about you as follows:
Information you give us: We may collect your personal data in the following situations:
- when you correspond with us;
- when you partake in a prize draw or competition;
- when you place an order via our Website and other sites we control;
- when you interact with us with the LSL Website or our other sites, social channels and platforms; and
- when you report a problem with our Website or other sites we control.
The information you give us may include your e-mail address, name, address and telephone number.
Anonymous data we collect: When visiting the Website, or other sites we control, we may automatically collect the following information:
- The browser type and version used, the internet protocol (IP) address used to connect that computer to the Internet, browser versions, platform and operating system.
Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, payment, order fulfilment, and delivery services) and may receive information about you from them.
How we use your personal data
We use information held about you in the following ways:
Information you give us: We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with information, products or services that you request;
- to provide customers with the opportunity to review a purchase of goods and/or services purchased via our Website and/or other sites. If you do not want us to use your data in this way, please contact us at the address provided at the bottom of this Policy;
- to ensure that content from our Website, Mobile Application and/or other sites, is presented in the most effective manner for you and for your computer or device; and
- for any other purpose with your consent.
Anonymous data we collect: We will use this information:
- to administer our Website, Mobile Application and other sites, and for internal operations, including abandoned shopping baskets, troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our Website, Mobile Application and other sites, to ensure that content is presented in the most effective manner for you and for your computer or device;
- as part of our efforts to keep our Website, Mobile Application and other sites, safe and secure;
- Information we receive from other sources: We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
If there are other circumstances where LSL collects your personal data, you will be made aware of such collection at the time.
The legal bases for processing your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where we need to comply with a legal or regulatory obligation.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your personal data. Please contact us using the details set out in the “Contact Us” section, if you need details about the specific legal ground we are relying on to process your personal data.
Given the specific purposes for which we envisage using your personal data, under the provisions of GDPR we do not anticipate being required to obtain your consent to do so.
Should we wish to use your personal data for other specific purposes that require your consent, we will contact you to request this.
When we disclose your personal data
We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the English Companies Act 2006, including for our legitimate interests (or those of a third party) where your interests and fundamental rights do not override those interests.
We may disclose your personal data to third parties to provide:
information provided to shipping companies so that they can deliver products;
information to third party companies who may execute other services on our behalf from time to time.
We may disclose personal data to other parties not listed above if we are required by law to do so.
We require all third parties to respect the security of your personal data and to treat it in accordance with GDPR. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Unless you have provided your consent, or we are otherwise permitted to do so under GDPR, we will not disclose information about identifiable individuals to third parties.
All of our employees, agencies, partners and suppliers are obliged by us to respect confidentiality.
How we protect and store your personal data
LSL safeguards the security of the data you send us with physical, electronic and managerial procedures.
The web server may automatically record your IP address and the date and length of time you spent on our Website. See “Anonymous information we collect” sections above.
Marketing
You will not receive marketing communications from us save for a single request for a review of our goods and/or services via SafeBuy.
Data retention
We will only retain personal data for as long as obligatory to fulfil the purposes we collected it for, satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the sensitivity of that data, the amount, the nature, and the potential risk of harm from unauthorised disclosure or use of your personal data.
In some circumstances you can ask us to delete your data. For further information please contact us using the details set out in the “Contact Us” section.
Feedback
Lighting Styles is keen to provide the very best service and we receive all comments, suggestions and compliments seriously.
If you would like to comment on any part of our service or products you can do so by clicking the link below.
Pricing, currency and VAT
Prices are subject to change including temporary reductions as well as permanent increases. The prices of items in your basket represent the current price for which you will be charged.
All prices are in UK pounds Sterling (GBP). All transactions, whether in store or on-line, are charged in UK pounds Sterling.
All prices by default are shown including VAT at the the rate prevailing at the time.
Channel islands: we do not charge VAT for items shipped to the Channel Islands. Once you have inserted your GY or JE postcode on the basket page the Order Total will show a cost without VAT.
Exports and VAT
VAT will be deducted from orders shipped by us to countries that are not EC Member States. VAT will be deducted from orders if you provide proof that goods are being exported to a non EC Member State within the time frame stipulated by HMRC.
Companies registered for VAT in an EC Member State will not be charged VAT if proof of their registration is provided.
Contact us for details regarding export and VAT.
Terms and conditions
A full copy of out terms and conditions can be viewed by clicking the link below.
Accessibility
We have tried to ensure Lighting Styles website is as accessible as possible. If you are having problems please contact us and we will do our best to help.
Browser Preferences
Changing the preferences on your web browser may help to make the site easier to use. It is possible to change text size and colour as well as background colours by making changes in the preferences or options section of your browser. The exact details of how to do this will be different for each type of browser so experimentation may be required.
The presentation of this website can be changed by turning off the style sheet in the browser preferences, or by substituting your own style sheet.